Tester Lester's Results

Strategic Insights

How much money we make impacts practically every aspect of our lives. It determines what we can buy, where we live, and when we can retire. Someone with remuneration high on their list is likely aware of the power of money, and to some degree, their self-worth is tied to how much they make. Accordingly, their employment relationship needs to be aligned with their life and financial goals. Their pay also might be the measuring stick by which they gauge how valuable their work for the organization is. If what they are paid and how they value themself is out of balance, they will likely be dissatisfied at work. If they see their compensation as an accurate reflection of their worth, they are willing to work hard.

Pay transparency can be critical to those who value remuneration highly. Don’t be sneaky here. A common source of conflict between individuals who have remuneration high in their results and their employers is the differences in pay between employees, particularly if the employee's contribution is viewed as inconsistent with their financial compensation. These issues are exacerbated when that information is discovered rather than disclosed. Be aware of these tensions as you make decisions.

Valuing remuneration does not mean that they don’t care about having a terrible job. A large study of current employees found that across all income levels, pay is not the top predictor of workplace satisfaction. Instead, it is the culture and values of the organization, followed closely by the quality of senior leadership and career opportunities within the organization. These are the hallmarks of good employers. Making a lot of money can help someone achieve certain goals in their life, but it does not make a miserable job less miserable, nor does research find that it makes up for relationship casualties that can come from an unbalanced life. There is absolutely nothing wrong with placing a high value on remuneration. Money creates opportunities and can enable a very balanced, fulfilling life.

Things to Consider for Fit with a Position

• Have very honest conversations about them up front about the possible salary and how they feel about it. You might need to spend some time convincing them that this is not a negotiation tactic and that you truly care.
• Explain very clearly how raises work, and to the extent possible give them benchmarks to achieve them. This will be very motivating to them (and they will feel betrayed if they achieve those and then no raise materializes).
• Are there opportunities to earn additional commissions or bonus pay? Be clear about those, but don’t promise what isn’t there.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What are your retirement goals?

Bringing up their ultimate career goals, even early in the relationship, shows that you care about their career and are a partner in helping them strategize to achieve their dreams. Listen carefully and think about how you can help them achieve it (even if they are brave enough to admit they don’t necessarily expect to retire working at your organization). This helps you take a more developmental approach with your employees, increases loyalty, and decreases turnover.

What are your five-year professional goals?

Goals are important. They help us know if we are on track for the life we’ve planned to lead. Helping your team meet their goals will improve loyalty and performance. Bonus points if you follow up one these goals with them in the future. They’ll likely feel very cared for and a bit stunned.

How does an employer demonstrate how much they value their employees?

Benchmarks, particularly financial benchmarks, are sometimes a score card for employees. If someone values remuneration highly they may equate their paycheck with their worth. It will be important to what meaning they put behind their pay.

Autonomy is an APPROACH

Employee satisfaction in careers depends on how work gets done, not just the nature of the work performed. The same job at different organizations or in different situations can lead to drastically different levels of productivity and worker satisfaction. Understanding how employees want to do their work is key to maximizing productivity, satisfaction, and retention.

Two people can fill a role effectively but can approach their work very differently. Their success and happiness depend largely on their ability to work in the most effective way for them. As an employer, you are looking for a good fit between how potential employees like to approach their work, and how the job at your organization actually gets done, or how much room (or responsibility) the employee has in shaping how their work gets done.

Strategic Insights

Someone with autonomy high in their results values being trusted and appreciates having room to figure out their own way of getting things done. Autonomy can lead to a virtuous cycle with intrinsic motivation – intrinsically motivated employees respond most positively to autonomy, and when given that autonomy they then become more motivated.

Autonomy is deeply intertwined with ownership and trust. Autonomy is the level of discretion employees have over their work and how they do it. The higher the skill level needed for a job, the more autonomy the employee has. Being an expert at something has many perks, and one of them is higher levels of autonomy. Studies show that workers who have high levels of autonomy in their job tend to have better job performance and satisfaction, organizational commitment, lower work-related stress, less fatigue, and more intrinsic motivation.

Autonomy is largely decided by three things: what position an employee occupies within the organization, what type of work they do (surgeon, firefighter, customer service rep, etc.), and who their manager is. Some jobs and positions tend to naturally allow more autonomy, but even in the seemingly best of positions, a micromanaging manager can destroy an employee’s sense of autonomy.

Workers who have autonomy very high in their wants are likely to succeed in jobs where their performance is outcome-based, and their work processes don’t rely on high levels of constant coordination. It’s also worth noting that autonomy doesn’t necessarily mean working alone (though it can). High functioning and close-knit teams can still have high levels of individual, and team, autonomy. Employees who desire autonomy are looking for a role where their tasks are relatively self-contained, and levels of trust are high.

Things to Consider for Fit with a Position

• How is success measured in this role?
• Who else would the worker in this role need to work with to be successful?
• Who else in the organization can do this role? (Often roles that cannot be done by others have higher levels of autonomy—whether that’s being the organization data-wizard, tax accountant, or courier. If nobody else can/will do it, it’s harder to micromanage them.)

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

Tell me about your ideal boss?

Candidates who value autonomy highly often recognize the need for leadership, but it is worth understanding how they see themselves interacting with management. Their answer will help you assess their fit within your organization.

How would you (insert task here)?

People who value autonomy need the latitude to do things their way but that doesn’t always mean that everyone understands how to do things well. Gaining insight into how they would approach their job and problem-solve will help you evaluate their ability to be productively self-directed.

Can you describe a situation when you realized that you needed support or direction from a supervisor, and how did you recognize the need for help? How did you get it?

It is imperative for workers who prize autonomy to be able to recognize when they are in over their heads. Probing to see if a candidate possesses that ability will help you make better hiring decisions.

Strategic Insights

Sociability relates to the importance of one’s relationship with coworkers, clients, vendors, or customers. The people that we work with are often those with whom we spend the most time. Someone with sociability high in their results is particularly attuned to these relationships, whether positive or negative. Therefore, they do their best in environments that fulfill their social needs, on the clock and maybe even off.

Every workplace has an organizational culture. Even within the same industry, one firm might be very professional and another more laid back. An employee’s ability to fit in and be a valuable part of the team may depend on their innate connection to the organization’s culture and the team. Sociable employees avoid negative social situations, and for good reason! Studies have estimated that between turnover, loss of productivity, loss of commitment to the company, and decreased creativity, having one major jerk on staff can cost a company over $100,000 annually.

There are situations, such as highly competitive jobs/cultures, where being intimidating or putting others down can appear to help people gain power. The effectiveness of the organization and team, however, will suffer as those same individuals have built no goodwill or trust, yet they will continue thinking that their cutthroat ways are the key to their success. Numerous studies show that this is false, but they still believe it, and so will others which is likely a big turnoff to those scoring high in sociability. Everyone experiences some amount of competitiveness in their workplace, and that’s ok! For those who score high on sociability, it’s a red flag if the entire organizational culture is competition-based.

They’re also looking for something beyond just, ‘people don’t fight.’ These employees want good connections at work that allow people to socially bond as well as professionally. Being high in sociability does NOT mean that they are emotionally dependent; it means that they appreciate the relationships they have with people at work. It also doesn’t mean that they can’t handle having a jerk around, especially if there are others that they bond with, and the jerk is not in a position of power over them or constantly making their life miserable.

These employees aren’t necessarily doomed because of less than ideal social situations at work, they’re just more aware of them, and hoping for something better. They can also gain great satisfaction from being a force for goodwill, forgiveness, and service in a previously less-functional group. No one is ever going to find a job with perfect people who are always perfect to each other.

Things to Consider for Fit with a Position

• Let them meet so people that they will be working closest with, or even let them spend a day shadowing the team. Ask both them and the team how it worked out. You need honest feedback, but if it looks promising, and the worker is excited by it, that’s great. Those connections, if good, can also become a large part of why they will choose this job over others.
• As them about their favorite people they ever worked with, and why. Use this as some insight into what sort of work and connections really resonated with them and analyze how likely it is that they might be able to find in this position.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

Can you tell me about your favorite coworker?

This can be about their current company or their past. Probe into why they enjoyed working with them so much. Companies have a culture or “vibe” and knowing who people like to work and why with will help you know if they’ll fit in with yours.

How important to you is making friends at work?

Some people want friends at work, others just want coworkers. Both are great! You know what you have to offer. Assessing fit is important. If you can’t meet an employee’s social expectations then odds are they won’t be happy at work.

What is the right balance between “getting work done” and socializing with your coworkers?

This will seem like a trick question, (and you might want to say, “this is not a trick question.”) but leading research suggests that productivity requires a balance of socializing and production. The proper balance varies from person to person.

Strategic Insights

Someone with flexibility high in their results wants to be able to blend their work life more seamlessly with the needs and desires they have for the rest of their life. Research shows that those who value flexibility and free time tend to be the happiest and most satisfied with their lives. Why? Because it's a signal that they are overcoming some of the '(un)happiness traps’ of spending too much time focusing on the wrong things, and this makes for better, happier, and more productive employees.

People scoring very high on flexibility often do very well in jobs that are outcome-oriented, perhaps project-based, and where strict, in-person face-to-face time is not frequently demanded. More and more employers are making ways for people to be more flexible with their work, and this is becoming a great differentiator in the job marketplace. Flexibility can be offered in hourly jobs, salaried positions, and production-based work. Management is the single most important factor in determining the flexibility of the organization’s operations. More significant even than the industry or organization.

Covid-19 has lead to dramatic changes regarding flexibility and work. A 2021 Harvard study found that of the workers who switched to working remotely, only 12% wanted to go back to work every day in the office as they did before. The rest wanted to either stay fully remote or return to a hybrid situation with some days remote and some in-office every week. Why? The main reason: flexibility. It turns out that feeling like they are under the constant watchful eyes of their employers and co-workers can dramatically curtail how flexible they feel and act with their time. After the first three to four months of remote work in 2020, productivity return to pre-pandemic levels or higher and has remained high, (though some employers have a hard time believing that, and some jobs obviously require more in-person presence). With a little distance, trust, and freedom people have successfully balanced their work with the most important things in their lives. Some managers and CEOs have a hard time with this and may not be a great match for people scoring very high in flexibility.

This is a fast-moving situation, but things will not just go back to how they were before. The overwhelming majority of workers have tasted flexibility and don’t want to give it up. Among workers who have children, men or women (that’s most of the workforce), only 2% want to return to in-person full time work. Increasingly, the companies that offer the most flexibility will be able to get the best talent. With good trust, good management, and good systems, flexibility can be increased in virtually all jobs to some extent.

Things to Consider for Fit with a Position

• Is there a set time that they absolutely must arrive and leave every day? Is there a good reason for this?
• Are there social pressures to be present even when there is no work to be done?
• What is the organization’s sick day/vacation policy?

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

Can you give me an example of a day where you were able to get a lot done but still had a lot of flexibility?       

A need for flexibility is not the inability to accept structure, it is a desire for fluidity within that structure. You can learn a lot about a person and how they manage their own time by simply asking how they would like to spend their time. The ability to effectively use unstructured time is a huge asset to an employer

Why can policies and procedures be important?      

Managing someone with a high need for flexibility is about having a good fence rather than a strong leash. It is important that the boundaries are well understood. So, asking how they view policies will facilitate a conversation about boundaries and help you both understand where to build the fence.

Does a good manager give very clear directions or train their people and just trust them to get the job done?

This question is obviously a false binary. A good manager can give good high-level direction and trust them to make decisions on how to get there. The purpose of asking it is to force them to choose one over the other and explain why. There is more than one way to lead. If you are going to support a flexible employment relationship it is important to understand what leadership style your team members respond to best.

Strategic Insights

We give a little more detail in this “low” section than usual because sometimes people are concerned about seeing a “low” on leadership. Having leadership at the bottom of their results does not at all mean that they would be a poor leader. What it suggests is that they are someone who can succeed even if their supervisor is not the best. They are more ok with being their own inspiration and feel fairly self-motivated. With their ability to work even without strong leadership, you don't need to be as concerned with the quality of their leadership team.

The most important things that management/leadership can provide for people are motivation, culture, training, and coordination. People scoring low on leadership will still be able to do well in situations where they are excited to work with those on their team, where the culture is already pretty good, where they can train themselves to do what they will be asked to do, and in areas where they are intrinsically motivated. 80% of employees say they could do their work without a manager. These employees just know this upfront! So, if you have a position that suffers due to a deficit in leadership, just make sure the employee can supply those four things for themself, and they might be a good fit.

Strategic Insights

When someone scores low on excitement, it doesn't mean that they like boring work or, even worse, that they are boring. There are plenty of very boring wilderness firefighters. What it means is that they don't need their work to provide that excitement for them. This is a great asset because it gives you more flexibility with them, whereas others, who really want to find excitement AT WORK, have fewer options.

Because excitement is often the result of some amount of chaos, jobs that focus on making things run smoothly, creating steady growth, and organizing or arranging things/operations tend to be about creating order, and are very fulfilling, even if they are less exciting.

Excitement is a whole-body experience, and day-in-day-out, excitement can be rough on a person. People who desire excitement at work often pay for it in other areas. This person may be aware of that and have plenty of excitement elsewhere. Scoring low on excitement may make them a poor fit for a few jobs, but it makes them a much better fit for far more jobs. In fact, reducing excitement can motivate people in this category. This is exactly what you want from your IT professionals, receptionists, most operations roles, accountants, quality control, and risk management, to name a few. Jobs that focus on making things run smoothly are often especially satisfying for those who score low on excitement, to the benefit everyone.

Strategic Insights

Scholars often delineate between ‘generalists’ and ‘specialists.’ Because this person cares less about being a specialist, they can focus all of their efforts on being an excellent generalist. Great generalists are extremely valuable, and generally make excellent managers, because they can “speak the language” of different areas of expertise and help them work together. The best generalists are excellent at making connections between different specialties because they have some familiarity with all of them. Specialists are generally less equipped to do this and must rely on generalists to bridge the gap between different groups. A team of all specialists, with no generalists, is likely to be producing at far below their capacity because they are short of people who understand the various parts well enough to effectively combine them. This is why generalists often become the best managers (and specialists are somewhat less likely to excel in management positions).

The generalists who thrive are often, in reality, specialists in organization and social politics. What this means is that they are particularly good at helping teams work together, organizing their efforts, smoothing over social mismatches between various factions, and helping everyone get the most from their work. They can be helped tremendously by being given the vision of themself as a generalist who needs to get pretty good at lots of things but doesn’t necessarily have to be the very best in any one thing. This can be extremely valuable.

Strategic Insights

With training at the bottom of their results, this person is likely comfortable figuring it out as they go, or they are at a point in their careers where they already have a lot to offer. Since they don’t feel a great need for new training, there’s a good chance that they want to make significant contributions now. Look at what IS meaningful for them, and you’ll get much better insight into what they want out of a job right now, and it’s likely to include making a meaningful impact.

For these employees, opportunities for training become fewer and fewer as their responsibilities increase and they work independently. That said, we all need training, and the best are constantly learning. Just because this person scored low on a desire for training right now doesn’t mean that they are untrainable, it just means that learning new things isn’t a large value-add to them. This is often the case with seasoned managers or those who have already earned the title of “expert” in something. Figure out what they feel they are expert in.

Strategic Insights

First off, everybody likes a change of pace from time to time. Having variety low in their report doesn’t mean that this person likes boredom or monotony. What it does say is that they want to know what they’re going to do at work, be able to prepare well for it, and become good at it. High variety positions often preclude people from becoming particularly good at any one thing. Positions where they have a good idea of what they will be doing from day to day are more predictable and allow them to become better at specific things and feel confident that they are doing a good job.

Predictable jobs are less likely to cause people to feel anxious, as well. Expected outcomes are generally clearer and so they can look forward to what they’re going to do at work with some surety, and they’re more likely to get quite good at it. There are many benefits to having stability at work.

Low variety positions are where experts are forged. Virtually every single Olympian has a very low variety job. Yet it’s thrilling, they are extremely good at what they do, and they are openly admired by others for it. Low variety overlaps well with specialization. Try to get some sense of what this person wants to be an expert at. Over time the employee will gravitate toward the things they really enjoy and will stick around long enough to become an expert.