Bester Lester's Results

Strategic Insights

Someone with clarity high in their results is looking for positions that have clearly defined processes, outcomes, and expectations. Many of the most satisfied employees are so happy because they can see that they have become very good, even expert, at something. The feeling of mastery, and making progress toward mastery, is one of the greatest gifts work can offer.

This doesn’t mean that this person needs their hands held to succeed, far from it. It simply means that success must be clearly defined. Through hard work and ingenuity, with clear benchmarks and expectations, they can become more successful in their role every day. They will do best in jobs where there is little mystery to how success is measured or achieved. They want to spend their time becoming great instead of guessing what they’re supposed to do.

One great way to add some clarity to their role is to provide clear benchmarks of success and failure, and especially, benchmarks for promotion. This helps them and others keep track of what they are capable of doing. Clarity in what these employees need to know lends itself to clarity in what they need to do, which is something they appreciate, and for good reason.

Also remember that, as with predictability, many times you can increase the clarity of a position by encouraging management to set clear, realistic expectations for success up front. Nearly all will benefit from moves in that direction, whatever the case.

Things to Consider for Fit with a Position

• What would their typical day at work look like, and how will they know if they’ve done well that day?
• What would your dream employee for this position eventually become excellent at? Is this a match with what the applicant wants? Be open about this in the interview process.
• How clear are the expectations for how success is measured in this role?

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What questions do you have about the job description or this role?

The job description frames the job to be done but also sets the employee's expectations for performance review. Benchmarking is important for a person who values clarity highly. Unfortunately, most job descriptions are poorly written or only capture the minimum standard. A conversation about the job will help you and your candidates get on the same page.

Tell me about a time when you were asked to do a job but weren’t given directions on how to do it?

Perfect clarity is impossible. But those who value clarity are often good at self-direction, particularly when they know the parameters of the task to be done and their latitude for discussion making. This question will help you assess their judgment.

What are the responsibilities of the manager and the employee in clarifying how a job should be done or a problem solved?

Employment is a relationship. Learning a candidate's views on the roles you and they will play in that relationship is important – particularly if the candidate values clearly defined roles.

Strategic Insights

Sociability relates to the importance of one’s relationship with coworkers, clients, vendors, or customers. The people that we work with are often those with whom we spend the most time. Someone with sociability high in their results is particularly attuned to these relationships, whether positive or negative. Therefore, they do their best in environments that fulfill their social needs, on the clock and maybe even off.

Every workplace has an organizational culture. Even within the same industry, one firm might be very professional and another more laid back. An employee’s ability to fit in and be a valuable part of the team may depend on their innate connection to the organization’s culture and the team. Sociable employees avoid negative social situations, and for good reason! Studies have estimated that between turnover, loss of productivity, loss of commitment to the company, and decreased creativity, having one major jerk on staff can cost a company over $100,000 annually.

There are situations, such as highly competitive jobs/cultures, where being intimidating or putting others down can appear to help people gain power. The effectiveness of the organization and team, however, will suffer as those same individuals have built no goodwill or trust, yet they will continue thinking that their cutthroat ways are the key to their success. Numerous studies show that this is false, but they still believe it, and so will others which is likely a big turnoff to those scoring high in sociability. Everyone experiences some amount of competitiveness in their workplace, and that’s ok! For those who score high on sociability, it’s a red flag if the entire organizational culture is competition-based.

They’re also looking for something beyond just, ‘people don’t fight.’ These employees want good connections at work that allow people to socially bond as well as professionally. Being high in sociability does NOT mean that they are emotionally dependent; it means that they appreciate the relationships they have with people at work. It also doesn’t mean that they can’t handle having a jerk around, especially if there are others that they bond with, and the jerk is not in a position of power over them or constantly making their life miserable.

These employees aren’t necessarily doomed because of less than ideal social situations at work, they’re just more aware of them, and hoping for something better. They can also gain great satisfaction from being a force for goodwill, forgiveness, and service in a previously less-functional group. No one is ever going to find a job with perfect people who are always perfect to each other.

Things to Consider for Fit with a Position

• Let them meet so people that they will be working closest with, or even let them spend a day shadowing the team. Ask both them and the team how it worked out. You need honest feedback, but if it looks promising, and the worker is excited by it, that’s great. Those connections, if good, can also become a large part of why they will choose this job over others.
• As them about their favorite people they ever worked with, and why. Use this as some insight into what sort of work and connections really resonated with them and analyze how likely it is that they might be able to find in this position.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

Can you tell me about your favorite coworker?

This can be about their current company or their past. Probe into why they enjoyed working with them so much. Companies have a culture or “vibe” and knowing who people like to work and why with will help you know if they’ll fit in with yours.

How important to you is making friends at work?

Some people want friends at work, others just want coworkers. Both are great! You know what you have to offer. Assessing fit is important. If you can’t meet an employee’s social expectations then odds are they won’t be happy at work.

What is the right balance between “getting work done” and socializing with your coworkers?

This will seem like a trick question, (and you might want to say, “this is not a trick question.”) but leading research suggests that productivity requires a balance of socializing and production. The proper balance varies from person to person.

Strategic Insights

Someone with excitement high in their results is looking for something that provides them with a literal physical/psychological reaction, at least from time to time. Excitement and work are not often spoken of together because most jobs, even great ones that people enjoy, aren't usually 'exciting'. Nobody wants a monotonous job, but they would probably prefer something beyond just ‘not monotonous.’

Excitement is mental, but it has effects on the whole body. It is motivating, thrilling, and can enliven the senses. Excitement is associated with perceived danger, and there are many jobs with a risk of physical danger (firefighter, etc.). These important jobs require people who thrive in dangerous situations. [A caution: ‘thriving’ in dangerous situations is not the same as good decision-making in dangerous situations. Make sure you pick for, and train for, both]. Physical danger, however, is not the only form of perceived danger. Social danger can also be exhilarating. Virtually any type of performance in front of a crowd is exciting, from arts to athletics, to public speaking, sales, or even teaching.

Excitement at work often overlaps with unpredictability. A hallmark of exciting work is solving unexpected problems on the fly, even problems outside of their job description or skill set. When done right this can lead to a lot of growth and personal development. People who can make things happen AND make good decisions on the fly in high-stress situations are diamonds in the rough.

Forging a new path is also exciting. When a worker can go to bed at night knowing that something new was created today because of the work that they did, that's exciting. While some of the jobs listed above may provide a thrill, unpredictability and urgency also go hand in hand with excitement and can be found in many positions. Those who don’t value excitement will often pass up on such jobs because of their unpredictability and urgency.

Things to Consider for Fit with a Position

• What parts of this job will they think are the most exciting?
• What are the most tedious parts of this job? Be very open and upfront about those. The new firefighter who understands up front that a lot of the job is waiting and cleaning things up at the station, interspersed with moments of high intensity is much happier than the firefighter who comes in imagining nonstop excitement and is met with a different reality. Create accurate expectations.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

If work is not exciting who all is responsible for changing that, and how?

Boredom leads to underproductivity and resentment, particularly for those who value excitement in their work. Knowing how someone copes with these inevitable feelings will be critical to managing them effectively.

What do you do to keep from getting bored at work?

While managers and leadership certainly play a vital role in how work feels, ultimately we feel the most empowered when we feel that our success is our responsibility. This question is designed to help your team or recruits see how they can take ownership of their approach to work.

How will I know when you are ready for a new challenge or more responsibility?

The goal here is to see the interviewee's self-awareness. Do they know when they are bored? Can you help lay the groundwork for open dialogue in the future?

Strategic Insights

Often in early careers, as well as when we are changing industries or job functions, training can be one of the most valuable forms of compensation. Training is an investment. It can be valuable both monetarily and for long-term progress. Professional training is, on some level, why we go to university and accept apprenticeships or internships. With training high in their results, an employee might be at a time in their career where gaining access to expertise is valuable to them. They will appreciate positions where they will get quality mentorship and have access to learning "insiders' tricks," even if this training comes at the cost of a larger starting salary, an impressive title, or other desirable outcomes. (See their other highs and lows to figure out what their optimum tradeoffs are).

While many focus on the external benefits of their current job, these employees focus more on the internal. Rather than simply giving them things of value, they want a job that will make them more valuable. This can obviously pay great dividends in the future and putting a little more thought as a manager into their developmental process is good practice anyway. Studies show that we are constantly seeing ourselves on a path towards our “ideal self.” Though we may not talk about it a lot, we do care about it, and a job that they feel is clearly helping them to move in that direction is a job where they are happier and less likely to leave.

The extrinsic motivations for training are easy to explain. More skills generally equate to greater monetary reward down the line. It’s not just the external benefits though. When one feels like they are improving in something, they feel better about themselves, and for good reason. They’re succeeding on their path towards a more ideal self! In a sense, when a job is successfully helping them to develop, they are better today than they were yesterday, and this means a lot to them. Training may be formal, through workshops, tuition reimbursement, or certifications, or informal, through challenging but achievable goals that require the employee to learn new things and get better at old things to succeed.

Advice is only as good as the person giving it. Try to be thoughtful about who this person will learn from. The mentor-mentee relationship is one of the most powerful in business. Choosing the right mentor can accelerate their career rapidly. Just as selecting the wrong trainer can set them back.

Things to Consider for Fit with a Position

• Do you offer any (meaningful) training programs for new hires? Who would they be working with and how valuable is that to them?
• Are senior members of the organization available to advise newer employees?
• If they have questions or want feedback on my performance, to whom should they direct their questions? Can you officially put people in positions to always be an open ear to this kind of training and feedback?

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What would make an excellent mentor?

An individual who values training often finds that training through an individual mentor. Asking what attributes make for a good mentor will help you determine how/if you can offer the support they need.

What do you feel is our role in preparing you for (insert job title) and what is your responsibility to prepare yourself?

Receiving support is important but some skills are developed through trial and error. It is important to understand the proper balance within your organization and for those you work with to be well positioned to succeed in that environment. This question helps start a conversation about the organization’s responsibility to train and the individual’s responsibility to learn.

If you feel unprepared for an assignment I give you in the future, how will you let me know that you need more guidance?

Communication is critical, especially when someone is looking for training. This question will facilitate a conversation about how you can communicate needs and expectations as the relationship develops.

Strategic Insights

We give a little more detail in this “low” section than usual because sometimes people are concerned about seeing a “low” on leadership. Having leadership at the bottom of their results does not at all mean that they would be a poor leader. What it suggests is that they are someone who can succeed even if their supervisor is not the best. They are more ok with being their own inspiration and feel fairly self-motivated. With their ability to work even without strong leadership, you don't need to be as concerned with the quality of their leadership team.

The most important things that management/leadership can provide for people are motivation, culture, training, and coordination. People scoring low on leadership will still be able to do well in situations where they are excited to work with those on their team, where the culture is already pretty good, where they can train themselves to do what they will be asked to do, and in areas where they are intrinsically motivated. 80% of employees say they could do their work without a manager. These employees just know this upfront! So, if you have a position that suffers due to a deficit in leadership, just make sure the employee can supply those four things for themself, and they might be a good fit.

Strategic Insights

When someone scores low on their desire for autonomy, it does not mean that they aren’t self-motivated or independent. The opposite of autonomy is coordination. This indicates that this person likes being part of a team. They enjoy the interactions and the feeling of being an important part of a multi-faceted team or process. Many high-profile careers are relatively low autonomy (acting, professional sports, politics, etc) because their outcome and processes are deeply intertwined with the work of others. Low autonomy is not a negative, and it doesn’t mean that these employees need their hands held more than others. Not at all.

That said, nobody likes to be micromanaged. Even in the most interdependent positions, how the managers oversee and correct their employees matters a lot. Micromanaging drives everyone crazy and makes it harder to do great work. Low autonomy demands mean this person is happy working with others, not that they want to be micromanaged and nitpicked. Also, people who score low on autonomy can make incredible managers because they enjoy the processes of coordination and negotiation and take more care on this front than others. They may need a little training early on, and some occasional reminders that giving people as much discretion as they can within the needs of the project has vastly better outcomes than micromanaging. For all their strengths, they may do well with some occasional reminders that others still want their autonomy. What feels to the manager like high involvement and giving frequent helpful input (which they love) can to their subordinates feel more like a lack of trust and micromanaging. Reducing the autonomy of others unnecessarily can obliterate intrinsic motivation.

Strategic Insights

An individual with collaboration at the bottom of their results enjoys jobs that others might find too isolating. This might be because they just happen to like it that way or because they feel that their social needs are being met outside of their job through their bowling team, chess club, gaggle of kids, partner, and the hobby farm they come home to every day. Great! Most Organizations need people who can thrive in jobs where they are self-directed and independent.

Although these workers enjoy captaining their own boat, that doesn’t mean that they (or any human) will thrive in isolation. So even if they seem to be doing a great job as a lone wolf, make sure they can still find ways to connect with others in meaningful ways. Taking lunch with friends or coworkers, getting drinks after work, giving everyone a paid day off to do a service project together, inviting employees and their families to join a hike on the weekend, or even participating in a thriving meme-sharing culture on Slack can go a long way toward keeping independent workers socially tethered to the organization.

Strategic Insights

Scoring low on flexibility often is coupled with having a relatively high score on predictability. An excellent example here is many government jobs. Virtually all federal/state/local government positions have firm start and end times, combined with good vacation/sick policies, healthcare, and retirement, which allows employees to plan. The very same positions in the private sector may come with more flexibility, but also have a way of taking over people’s lives, keeping them late at work, and providing them less time for other things. Many lawyers, for instance, opt for jobs with the government because they can have a good income and still be home at a reasonable and predictable time every day. These types of positions can be something of a template for successful positions for those few people scoring low on flexibility.

Many people prefer jobs with rigid time-in/time-out requirements because it gives them a reliable schedule. The right non-flexible job can provide a wonderful work-life balance for certain people. Structure allows them to compartmentalize and give more to each aspect of their life.

Strategic Insights

First off, everybody likes a change of pace from time to time. Having variety low in their report doesn’t mean that this person likes boredom or monotony. What it does say is that they want to know what they’re going to do at work, be able to prepare well for it, and become good at it. High variety positions often preclude people from becoming particularly good at any one thing. Positions where they have a good idea of what they will be doing from day to day are more predictable and allow them to become better at specific things and feel confident that they are doing a good job.

Predictable jobs are less likely to cause people to feel anxious, as well. Expected outcomes are generally clearer and so they can look forward to what they’re going to do at work with some surety, and they’re more likely to get quite good at it. There are many benefits to having stability at work.

Low variety positions are where experts are forged. Virtually every single Olympian has a very low variety job. Yet it’s thrilling, they are extremely good at what they do, and they are openly admired by others for it. Low variety overlaps well with specialization. Try to get some sense of what this person wants to be an expert at. Over time the employee will gravitate toward the things they really enjoy and will stick around long enough to become an expert.