Shawn Burnham's Results

Strategic Insights

Someone with excitement high in their results is looking for something that provides them with a literal physical/psychological reaction, at least from time to time. Excitement and work are not often spoken of together because most jobs, even great ones that people enjoy, aren't usually 'exciting'. Nobody wants a monotonous job, but they would probably prefer something beyond just ‘not monotonous.’

Excitement is mental, but it has effects on the whole body. It is motivating, thrilling, and can enliven the senses. Excitement is associated with perceived danger, and there are many jobs with a risk of physical danger (firefighter, etc.). These important jobs require people who thrive in dangerous situations. [A caution: ‘thriving’ in dangerous situations is not the same as good decision-making in dangerous situations. Make sure you pick for, and train for, both]. Physical danger, however, is not the only form of perceived danger. Social danger can also be exhilarating. Virtually any type of performance in front of a crowd is exciting, from arts to athletics, to public speaking, sales, or even teaching.

Excitement at work often overlaps with unpredictability. A hallmark of exciting work is solving unexpected problems on the fly, even problems outside of their job description or skill set. When done right this can lead to a lot of growth and personal development. People who can make things happen AND make good decisions on the fly in high-stress situations are diamonds in the rough.

Forging a new path is also exciting. When a worker can go to bed at night knowing that something new was created today because of the work that they did, that's exciting. While some of the jobs listed above may provide a thrill, unpredictability and urgency also go hand in hand with excitement and can be found in many positions. Those who don’t value excitement will often pass up on such jobs because of their unpredictability and urgency.

Things to Consider for Fit with a Position

• What parts of this job will they think are the most exciting?
• What are the most tedious parts of this job? Be very open and upfront about those. The new firefighter who understands up front that a lot of the job is waiting and cleaning things up at the station, interspersed with moments of high intensity is much happier than the firefighter who comes in imagining nonstop excitement and is met with a different reality. Create accurate expectations.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

If work is not exciting who all is responsible for changing that, and how?

Boredom leads to underproductivity and resentment, particularly for those who value excitement in their work. Knowing how someone copes with these inevitable feelings will be critical to managing them effectively.

What do you do to keep from getting bored at work?

While managers and leadership certainly play a vital role in how work feels, ultimately we feel the most empowered when we feel that our success is our responsibility. This question is designed to help your team or recruits see how they can take ownership of their approach to work.

How will I know when you are ready for a new challenge or more responsibility?

The goal here is to see the interviewee's self-awareness. Do they know when they are bored? Can you help lay the groundwork for open dialogue in the future?

Strategic Insights

Often in early careers, as well as when we are changing industries or job functions, training can be one of the most valuable forms of compensation. Training is an investment. It can be valuable both monetarily and for long-term progress. Professional training is, on some level, why we go to university and accept apprenticeships or internships. With training high in their results, an employee might be at a time in their career where gaining access to expertise is valuable to them. They will appreciate positions where they will get quality mentorship and have access to learning "insiders' tricks," even if this training comes at the cost of a larger starting salary, an impressive title, or other desirable outcomes. (See their other highs and lows to figure out what their optimum tradeoffs are).

While many focus on the external benefits of their current job, these employees focus more on the internal. Rather than simply giving them things of value, they want a job that will make them more valuable. This can obviously pay great dividends in the future and putting a little more thought as a manager into their developmental process is good practice anyway. Studies show that we are constantly seeing ourselves on a path towards our “ideal self.” Though we may not talk about it a lot, we do care about it, and a job that they feel is clearly helping them to move in that direction is a job where they are happier and less likely to leave.

The extrinsic motivations for training are easy to explain. More skills generally equate to greater monetary reward down the line. It’s not just the external benefits though. When one feels like they are improving in something, they feel better about themselves, and for good reason. They’re succeeding on their path towards a more ideal self! In a sense, when a job is successfully helping them to develop, they are better today than they were yesterday, and this means a lot to them. Training may be formal, through workshops, tuition reimbursement, or certifications, or informal, through challenging but achievable goals that require the employee to learn new things and get better at old things to succeed.

Advice is only as good as the person giving it. Try to be thoughtful about who this person will learn from. The mentor-mentee relationship is one of the most powerful in business. Choosing the right mentor can accelerate their career rapidly. Just as selecting the wrong trainer can set them back.

Things to Consider for Fit with a Position

• Do you offer any (meaningful) training programs for new hires? Who would they be working with and how valuable is that to them?
• Are senior members of the organization available to advise newer employees?
• If they have questions or want feedback on my performance, to whom should they direct their questions? Can you officially put people in positions to always be an open ear to this kind of training and feedback?

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What would make an excellent mentor?

An individual who values training often finds that training through an individual mentor. Asking what attributes make for a good mentor will help you determine how/if you can offer the support they need.

What do you feel is our role in preparing you for (insert job title) and what is your responsibility to prepare yourself?

Receiving support is important but some skills are developed through trial and error. It is important to understand the proper balance within your organization and for those you work with to be well positioned to succeed in that environment. This question helps start a conversation about the organization’s responsibility to train and the individual’s responsibility to learn.

If you feel unprepared for an assignment I give you in the future, how will you let me know that you need more guidance?

Communication is critical, especially when someone is looking for training. This question will facilitate a conversation about how you can communicate needs and expectations as the relationship develops.

Strategic Insights

Someone with clarity high in their results is looking for positions that have clearly defined processes, outcomes, and expectations. Many of the most satisfied employees are so happy because they can see that they have become very good, even expert, at something. The feeling of mastery, and making progress toward mastery, is one of the greatest gifts work can offer.

This doesn’t mean that this person needs their hands held to succeed, far from it. It simply means that success must be clearly defined. Through hard work and ingenuity, with clear benchmarks and expectations, they can become more successful in their role every day. They will do best in jobs where there is little mystery to how success is measured or achieved. They want to spend their time becoming great instead of guessing what they’re supposed to do.

One great way to add some clarity to their role is to provide clear benchmarks of success and failure, and especially, benchmarks for promotion. This helps them and others keep track of what they are capable of doing. Clarity in what these employees need to know lends itself to clarity in what they need to do, which is something they appreciate, and for good reason.

Also remember that, as with predictability, many times you can increase the clarity of a position by encouraging management to set clear, realistic expectations for success up front. Nearly all will benefit from moves in that direction, whatever the case.

Things to Consider for Fit with a Position

• What would their typical day at work look like, and how will they know if they’ve done well that day?
• What would your dream employee for this position eventually become excellent at? Is this a match with what the applicant wants? Be open about this in the interview process.
• How clear are the expectations for how success is measured in this role?

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What questions do you have about the job description or this role?

The job description frames the job to be done but also sets the employee's expectations for performance review. Benchmarking is important for a person who values clarity highly. Unfortunately, most job descriptions are poorly written or only capture the minimum standard. A conversation about the job will help you and your candidates get on the same page.

Tell me about a time when you were asked to do a job but weren’t given directions on how to do it?

Perfect clarity is impossible. But those who value clarity are often good at self-direction, particularly when they know the parameters of the task to be done and their latitude for discussion making. This question will help you assess their judgment.

What are the responsibilities of the manager and the employee in clarifying how a job should be done or a problem solved?

Employment is a relationship. Learning a candidate's views on the roles you and they will play in that relationship is important – particularly if the candidate values clearly defined roles.

Strategic Insights

Specialization means that one values becoming very good at something. Every crime procedural (Bones), heist movie (Oceans 11), or superhero story (Avengers), features a team of highly-specialized individuals. These teams work because the group is made up of people who are incredibly good at their individual specialties. That is their calling card. To them, it’s exciting, satisfying, and meaningful to be the resident ‘expert’ on something. The fact that specialization is in their top means that this is something that will be particularly enjoyable to them.

Scholars often delineate between ‘generalists’ and ‘specialists.’ These workers want to be (or become) a specialist. They thrive in situations where they can focus on hard skills that are easy to quantify. That doesn’t mean they have to be a coder, but they excel in positions where they can measure, and show, their progress in some skill or area.

Perhaps surprising to some, specialization often dovetails nicely with ‘low-variety’ jobs. This does NOT mean boring jobs. It means jobs where the employee is given the time and opportunity to become excellent. Sometimes high-specialization/low-variety jobs can be extremely competitive (think: professional video gamer). Most areas of specialization, however, are not so crowded, and so it doesn’t take the same high levels of expertise for them to become the best in the room or the best in the company. Feeling like they are the resident expert in _____ will be very meaningful to them.

Becoming a specialist also helps these employees recognize how important their work is, because they are often the only one who can perform a particular task. This also comes with some social status. Expertise can be achieved in any job or at any education level. Master’s degrees and trade certifications are, by definition, paths to mastery in some specific area, and a great way to show expertise. Even if they don’t have the specification yet, people who are scoring high on this list are more likely to thrive in positions where they need to teach themselves skills and are heavily relied on for things that only they can do, or do well. In these positions, people scoring high on specialization are excellent at learning on the job.

Things to Consider for Fit with a Position

• What hard skills are vital for this job, and how do they feel about spending a lot of time getting good at those things?
• Are there any company-sponsored trainings/certifications that are part of this job?
• Does your organization offer any educational programs to help employees gain more skills? Share if you do as this will be particularly valuable to them.

Evaluation Questions

This section provides a series of questions, tailored to the tested attributes, that will help you as you recruit top talent, work to retain valued team members, and develop a more effective work culture.

What do you do best

When someone values specialization they are either already experts or would derive great self-worth from becoming an expert in a task or skill. A good indication of how this desire can serve your organization is to ask about their self-assessed areas of greatest strength, and the areas where they would like to build that strength (see below).

Describe a time when you were asked to do something that you feel you do poorly? How did you approach the task knowing you weren’t ideally suited to it?

No one is good at everything. Specialists often prefer to delegate or outsource that which they do not do well. That might be an excellent option in your organization, or it might not. Regardless, asking this question will help you start a discussion on options for meeting expectations that fall outside of a member of your team's core competencies.

What would you like to become known as an expert in?

Often, we don’t know our employees’ aspirations. For someone who correlates highly with Specialization, their skills-based ambitions drive them. Understanding their goals and working with them to develop the desired skills will help you retain them and make them more valuable members of the team.

Strategic Insights

Having remuneration at the bottom of their results table does not mean that this person doesn’t care about money. We all need money. What is suggested by this result is that after meeting their basic needs and personal financial goals, how much money they make takes a backseat to other forms of compensation. They might prefer to be “paid” with more time with family, a friendly work environment, or a prestigious title.

A study from Princeton University found that having a higher income increases happiness only up to about $80,000 per year. Beyond that, higher pay doesn’t influence our happiness very much, and other things start to matter more. This finding has been replicated multiple times. Most people think that being rich will make them happy. Relatedly, most people making $80,000 a year don’t feel rich, but studies show they are just as likely to be happy as people who are making much more money. A person with remuneration low on their list is free to prioritize other values.

Employers often love the idea of having remuneration low in their report, for obvious reasons. But don’t make the mistake of thinking it just means you can pay them less. It primarily means that they care about other things more, so if you’re able to provide the things that are high on their list, enjoy the fact that right now they don’t require as much money to be satisfied.

Strategic Insights

A person with location low in their results can confidently pursue the best opportunities regardless of their location. They are highly adaptable and can adjust to life in the big city, small town, near family, or far from it. This does not mean that they don't have preferences, just that those preferences do not strongly determine their level of satisfaction at work.

Location agility can be a very powerful advantage when job hunting. (Note: Location preference is a domain that often changes over the course of a career. It may be in their top three at one stage of their career and in the bottom at another. Don't assume because it’s at the bottom now, which suggests that they can be happy working anywhere, that they will always be so locationally versatile).

Strategic Insights

When someone has predictability toward the bottom of their test results, it means that structure and clarity are less necessary for them to succeed. While most jobs offer a job description, some of the most exciting opportunities with the greatest upside are more fluid. People with low predictability demands thrive in startups or relatively new and fast-growing companies. They can handle a little more chaos than most. In these situations, everyone comes into work every day prepared to help pitch in on just about anything. Done right, this can be very exciting.

Even if someone has predictability low in their values, it does not mean that they can fully thrive in a situation with terrible communication and vague expectations. For instance, being a writer often comes with very low levels of predictability—it’s built into the job. Imagine, however, that their editor simply gives feedback to “make this better.” This is unhelpful and can even be counterproductive, even for the most chaos-loving employees. So whatever situation these employees are in, work with their managers to make sure they have a good sense of what to expect.

Strategic Insights

We give a little more detail in this “low” section than usual because sometimes people are concerned about seeing a “low” on leadership. Having leadership at the bottom of their results does not at all mean that they would be a poor leader. What it suggests is that they are someone who can succeed even if their supervisor is not the best. They are more ok with being their own inspiration and feel fairly self-motivated. With their ability to work even without strong leadership, you don't need to be as concerned with the quality of their leadership team.

The most important things that management/leadership can provide for people are motivation, culture, training, and coordination. People scoring low on leadership will still be able to do well in situations where they are excited to work with those on their team, where the culture is already pretty good, where they can train themselves to do what they will be asked to do, and in areas where they are intrinsically motivated. 80% of employees say they could do their work without a manager. These employees just know this upfront! So, if you have a position that suffers due to a deficit in leadership, just make sure the employee can supply those four things for themself, and they might be a good fit.

Strategic Insights

A person scoring low in sociability is not necessarily bad at socializing. This score does not give you secret insight into who might be a jerk. Nor does it mean that this person works best alone. What it means is that they do not require as much social interaction to be fulfilled at work. With sociability low in their rankings this person might not be greatly impacted by relationships with their co-workers or is ok working more independently. Office politics are likely to have less impact on their life unless it makes getting the job done more difficult. They can be considered for employment that is remote, or independent, with more confidence than most.

Sociability is one of the rarest attributes to find in the bottom of someone’s results. Interacting with others helps us achieve a degree of personal satisfaction. This person is likely getting their social connections elsewhere. That said, there may be some benefit to occasionally going out of your way to help them feel welcomed and valued as a member of the team. Even those who aren’t looking for a lot of sociability at work want to feel respected and valued. This is particularly true if they are in a leadership position.